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Deliver Value Value in healthcare isn’t just about outcomes—it’s about experience. From the moment a patient walks through your door, they begin forming an impression, and that impression is shaped as much by how you make them feel as by what you help them achieve. Are you consistent with your communication? Are your instructions clear? Do patients know what to expect, and feel like partners in their progress? Regular touchpoints shape their perception of value. When patients feel informed,...
Be Fully Present It's A Game Changer Have you ever had an appointment before, and you could feel that the other person was preoccupied? Like they had something else on their mind? Like, they wished they could just get past their time with you? It's easy to spot. It's as easy to spot as someone who is totally there with you. Engaged in everything you say. Who do you want to be? With everything competing for our attention—documentation, the next appointment, and the ticking clock—it’s easy to...
Patient Communication It Means More Than You Think "Thank you so much for getting back to me so quickly! This is by far the best communication I've had with someone in healthcare." This is a quote from a patient I evaluated for a lumbar disc herniation. She messaged me three times over three days with follow-up questions. My responses took no more than 60 seconds each. She was relieved and genuinely thankful to hear from me. Do I think this played a role in her excellent outcome? Absolutely....