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Deliver Value Value in healthcare isnât just about outcomesâitâs about experience. From the moment a patient walks through your door, they begin forming an impression, and that impression is shaped as much by how you make them feel as by what you help them achieve. Are you consistent with your communication? Are your instructions clear? Do patients know what to expect, and feel like partners in their progress? Regular touchpoints shape their perception of value. When patients feel informed,...
Take Your Time And Listen During a busy clinic day, itâs easy to slip into a routineâask the questions, document the answers, move on. But truly listening to patients is a skill that creates a clinical advantage. When we listen to understandânot just to replyâwe uncover patterns, motivations, and barriers that standard assessments can miss. We hear the context behind the complaint, the emotion behind the limitation, and the unsaid reason behind a patient's problem. This level of attention...
Be Fully Present It's A Game Changer Have you ever had an appointment before, and you could feel that the other person was preoccupied? Like they had something else on their mind? Like, they wished they could just get past their time with you? It's easy to spot. It's as easy to spot as someone who is totally there with you. Engaged in everything you say. Who do you want to be? With everything competing for our attentionâdocumentation, the next appointment, and the ticking clockâitâs easy to...